Privacy Policy
Introduction
Jesters NZ regards customer privacy as an important part of our relationship with our
customers. The following privacy policy applies to all Jesters NZ users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact us at
ContactPhone.
Collection of Information
In order to use the Jesters NZ iOrder site, we may require information from you in order to complete your online order.
All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email.
Any information collected by Jesters NZ is collected during the ordering process,
including while processing online, telephone and counter orders.
Use of Collection Information
Any details collected from Jesters NZ customers is required in order to provide you with our
products and/or services. All orders receive a online order references number, which allow the order to be recalled and/or verified
to ensure the order can be prepaired for you at our store and made ready for pickup by you, or delivery to your premise.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
on our website, we encrypt that information using secure socket layer technology (SSL).
When your Credit Card details are entered, they are sent to the payment gateway vendor in order to be
processed as required. We never permanently store your complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at ContactEmail.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at ContactEmail.
Orders
If you place an order with us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, Email, phone and
postal address). We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.
If you choose to "Pay Online", your financial information (such as credit card number, expiration date, etc) will be required
by the payment gateway vendor to process your online payment. The privacy policies of the payment gateway vendor
can be found on their website:
Communications
Jesters NZ uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other
purposes, including some promotional Emails. If at any time a customer wishes not to receive such
correspondence, they can request to be removed from any mailing lists by emailing us at
ContactEmail.
You will be notified when your personal information is collected by any third party that is not our
agent/service provider, so you can make an informed choice as to whether or not to share your
information with that party.
Third Parties
Jesters NZ may at its discretion use other third parties to provide essential services on our site
or for our business processes. We may share your details as necessary for the third party to provide that
service. These third parties are prohibited from using your personally identifiable information for any other
purpose.
Jesters NZ does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.
Links
Links on the Jesters NZ iOrder site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the Jesters NZ iOrder site.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by Email, or by means of a notice on our homepage.
Security Policy
Payment Security
ANZ Cybersource
ANZ provided banking and financial products and services to over 8.5 million retail and business customers, and operated across 32 markets.
Online payments processed by ANZ are powered by Cybersource, meeting Level 1 PCI DSS security standards that ensures the highest level of security for storing, transmiting, or process credit card data.
NAB Transact
National Australia Bank (abbreviated NAB, branded nab) is one of the four largest financial institutions in Australia, serving over 8 million customers, at over 900 locations throughout Australia, New Zealand and around the world.
NAB's payment gateway utlises NAB Transact, a simple and secure way to make payments. NAB Transact is PCI DSS compliant, ensuring card data is stored in a secure environment with the transactions being authorized in real-time.
All transactions made via NAB Transact are authorized in real-time with with 128-bit SSL encryption.
Stripe
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.
Stripe uses the best-in-class security tools and practices to maintain a high level of security, including:
- HTTPS for all services using TLS (SSL)
- HSTS to ensure that browsers interact with Stripe only over HTTPS
- verifying TLS certificates on each connection
- AES-256 encryption of all card numbers
- A separate hosting environment for infrastructure for storing, decrypting, and transmitting card numbers
eWay
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured
payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Jesters NZ or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by Jesters NZ.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
PayPal
PayPal Holdings, Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as
an electronic alternative to traditional paper methods like checks and money orders. When you check out with PayPal, PayPal pays the seller,
and draws the funds from your account, so your financial details stay encrypted and protected. PayPal keeps your financial information securely
encrypted so you can pay online with confidence.
For more information about payment security, please visit:
Website Security
- iOrder runs in a secure cloud environment provided by Amazon Web Services
- Data transmitted between iOrder and the user's web browser is encrypted
- iOrder utilises HTTPS and is secured by a 256bit SSL/TLS security certificate
- HTTPS prevents data sent over the internet from be being intercepted and read by a third party
- HTTPS protects the integrity of communication between iOrder and the user's browser
Delivery Policy
Online Orders
After ordering online, you will receive an email confirmation containing your order
details (if you have provided your email address). If you chose the delivery option, your order will
be delivered to the address you provided when placing your order. We will attempt to delivery your order within
a reasonable amount of time; however if there is a delay, we will contact you via the phone number you provided
when placing your order.
If you wish to query a delivery, we can be contacted via phone ContactPhone.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase. Please contact us on ContactPhone
so that we can resolve any problems.
